Privacy Policy
This policy explains how Protolabs may collect and use information provided through this website. Visitors may submit contact details, company information, project descriptions, manufacturing needs, and compliance expectations when requesting custom manufacturing support. The policy is written for professional users who may discuss CNC machining, injection molding, additive manufacturing, tooling, equipment, or regulated industry programs.
Information may include name, email address, phone number, company, region, job role, project notes, requested services, certificate requirements, and messages sent through inquiry forms. If users later provide drawings or technical files through an approved channel, those materials may be reviewed to prepare quotes, DFM feedback, process planning, or documentation recommendations.
Protolabs uses submitted information to respond to inquiries, route requests to engineering or sales personnel, evaluate manufacturing feasibility, prepare quotes, clarify certificate requirements, improve website content, and maintain business records. The company may also use aggregated nonpersonal information to understand which manufacturing categories and technical topics are most useful to visitors.
Information may be shared with internal personnel and, when needed for a manufacturing route, trusted suppliers or processors involved in quoting or fulfilling the requested work. Protolabs expects reasonable administrative, technical, and procedural safeguards, but users should not submit restricted data until the correct handling method is confirmed.
Drawings, CAD files, specifications, inspection notes, and certificate requests can contain sensitive commercial or technical information. Users should mark confidential material clearly and should avoid sending export-controlled, defense-related, personal medical, or otherwise restricted information until Protolabs has confirmed the correct channel and handling expectations. File review is used to evaluate manufacturability, prepare a quote, plan quality documentation, and support communication about the requested manufacturing route.
Some project information may be retained to support quote history, repeat orders, quality records, dispute resolution, legal obligations, and customer service. Retention periods may vary depending on the type of information, the status of the project, and whether the information is connected to a purchase order, inspection record, or compliance requirement.
Users may request updates to contact information, ask questions about submitted data, or request that marketing communication stop. Project records tied to quotes, purchase orders, quality documentation, or legal requirements may need to be retained for legitimate business reasons.